Privacy Policy
Last Updated: 2025.04.16
TalkLingo is a global language exchange platform developed and operated by TalkLingo Limited (hereinafter referred to as "we" or "our"). We attach great importance to your privacy and personal information, and are always committed to protecting your privacy. In order for you to better use TalkLingo, we have specifically laid out how and what kind of information we collect, use, and safeguard when you use our services in this Privacy Policy.
Before using our services, please read our Privacy Policy carefully. Unless you have read and accepted all the terms of this agreement, please stop using TalkLingo immediately. Once you check or click the "Agree and continue" button, you are deemed to have fully understood and accepted this Privacy Policy.
User: hereinafter referred to as "you" or "user" refers to individuals or organizations that register, log in, use, browse, or obtain services under this policy.
Personal information: refers to all kinds of information recorded electronically or in other ways that can be used alone or in combination with other information to identify the identity of a specific person, or reflect the activities of a specific person.
This privacy policy will help you understand the following:
Information We Collect
Information Storage
Information Security
How We Use Information
Disclosure to Third Parties
Children's Information Policy
Contact Us
(1) Register an account
When you register for TalkLingo, we will collect your device's MAC address and unique device identification code to identify you as a TalkLingo user. If you log in to TalkLingo using Apple ID, Facebook,Email,Gmail, we will collect Apple ID, Email, Facebook,,Gmail unique identifier to synchronize your data and enable you to log in using different devices.
When you create your TalkLingo ID, we will collect the following personal information: email address, gender, age, nationality, native language, and the language you are learning. This will help us provide you with improved service and a better user experience.
We will collect your mobile phone number to verify your user information. Mobile phone numbers are sensitive information, and the purpose of collecting your mobile phone number is to meet the online real-name system requirements of relevant laws and regulations. Refusing to provide a mobile phone number may affect your TalkLingo user experience.
(2) Providing network security and operational security
(3) Camera functions
After enabling camera permission, you may use the camera to take photos or videos, upload, share, and use other features. Please note that even if you allow access to your camera, we will only obtain relevant information through the camera when you actively click on the above functions in the client.
(4) Microphone-based functions
You can use the microphone for voice chat by enabling the microphone permission. Please know that even if you allow microphone access, we will only obtain voice information through the microphone when you actively click the IM microphone icon in the client.
(5) Geographic location information functions
After obtaining your consent, we will record your geographic location to show you more user attributes and a better match with language partners in your region. Geographic location information is sensitive information, and refusing to provide this information will not affect the normal use of the application. You may adjust your geographic location information permissions at any time.
(6) Functions based on storage permissions
When you upload/update your account avatar or post graphic/video content, we will need to access your device storage/album in order to publish pictures and text information. If you refuse to enable the above permissions, we will not be able to provide you with the aforementioned functions. Note, this will not affect the use of other TalkLingo functions.
(7) Other circumstances
According to relevant laws, regulations, and national standards, in the following situations, we will collect and use your personal information without asking for your authorization:
When it is directly related to national security, national defense security, and other national interests; directly related to major public interests such as public safety, public health, and public knowledge;
When it is directly related to criminal investigation, prosecution, trial and execution of judgments;
In order to protect your or other individuals’ life, property, reputation, and other major legal rights, but it is difficult to obtain the consent of the person;
When the personal information collected is disclosed to the public by yourself;
In order to collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
When it is necessary for signing and fulfilling the contract according to your requirements;
When it is necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;
When it is necessary to carry out statistical or academic research in public interest, and when it provides the results of academic research or description to the outside, the personal information contained in the results is de-identified;
Other circumstances stipulated by laws and regulations.
(1) Method and period of information storage
We will store your information in a secure way, including local storage (for example, data caching within the app), database, and server logs.
Under normal circumstances, we will only store your personal information for the time necessary to achieve the purpose of the service or under the conditions stipulated by laws and regulations. You can choose to delete your data history and other personal information provided and generated when you use our services. When you delete any of your personal information, we will immediately delete the corresponding data accordingly.
(2) Managing and retaining your information
Legal obligations and issues: We keep your information for legal reasons such as when we have a legal obligation to retain data, to enforce and prevent violations of our Terms, or if necessary to protect rights, property, and users.
Operational retention needs: We do not retain your messages when providing our services (except in the limited circumstances set out above), and so once your messages are delivered they are deleted from our servers. However, if a message cannot be delivered immediately, we keep it in an encrypted form on our servers for up to 30 days as we try to deliver it, after which it is deleted. Your public information will be retained until you delete your account and withdraw from the agreement, including your profile information and the moments you posted. All of these data will be deleted or anonymized.
(3) Data transmission in other countries
(4) Retention and usage period of personal information
TalkLingo will obtain user consent for the retention period of personal information at the time of their member or service subscription for the following purposes.
According to relevant statutes, including the Act on Consumer Protection, in Electronic Commerce, Etc., the Framework Act on Electronic Documents and Transactions, and the Protection of Communications Secrets Act, require TalkLingo to store the information for a certain period of time under the following circumstances. TalkLingo stores personal information during the set period under the provisions of the statutes and in no case will it ever store this information for any other purposes.
Act on Consumer Protection, in Electronic Commerce, Etc.
Records on the contract or subscription withdrawal, etc.: Stored for 5 years
Records on the payment and supply of goods, etc.: Stored for 5 years
Records on consumer complaints or dispute settlement: Stored for 5 years
Protection of Communications Secrets Act
Personal information that fully serves its purpose of collection and uses, by means such as membership cancellation, service termination, and/or expiration of the retention period of personal information approved by the user, is destroyed to an irreversible state.
Information required to be retained under the statutes is also destroyed to an irreversible state without delay after the expiration of the relevant period.
Please note that TalkLingo separately stores and manages or deletes the personal information of members who have not used its service for at least one year in accordance with the Personal Information Validity Period Plan.
(1) Data protection
We have taken extensive technical and organizational measures to secure your data against potential risks, such as unauthorized login or access, unauthorized perusal, amendment, or distribution, and against loss, deletion, or misuse.
In order to protect your personal data against unauthorized access by third parties when being transmitted, we secure data transmissions, if necessary, using SSL and TLS encryption. This is a standard encryption procedure for online and mobile services.
(2) Security incident handling measures
(3) How you can manage your information
You can access and delete friends and related conversation information through [Moments→message Icon];
When you find that there are errors in our processing of information about you, you have the right to request us to make corrections. In the process of providing services, you may need to activate some device permissions, such as notifications, photo album, camera, and microphone. You can choose to turn off some or all of the permissions in the device at any time to stop TalkLingo from collecting your personal information.
You can submit an account cancellation application on the TalkLingo app by yourself with the cancellation method: [Me→Delete Account]. After you delete your account, we will delete your corresponding personal information immediately. The processing of your information is generally completed within 1 business day.
We strictly abide by laws and regulations and agreements with users, and use the collected information as described in this privacy policy to provide you with better services.
We use your personal information to analyze user demographics.
We may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
We do not treat log data as personal information or use it in association with other personal information, though we may aggregate, analyze, and evaluate such information for purposes such as understanding or improving the services.
The user's public information includes name, age, profile picture, current city, and time zone. We will never show your exact location or email address. You can choose not to share any information with other users in your profile settings.
Device information: We will receive and record information about the device you use according to the specific permissions granted by you during the software installation and use (such as IMSI identification code, device model, operating system and version, client version, device resolution, package name, device settings, process and unique device identifiers, and software and hardware feature information) as well as information about the location of the device (such as IP address, GPS location and WLAN access point that can provide relevant information, Bluetooth, and base station sensor information).
Please note that separate device information and log information are information that cannot identify a specific natural person. If we combine this type of non-personal information with other information to identify specific natural persons, or combine it with personal information, this type of non-personal information will be treated as personal information during the combined use. Unless your authorization is obtained, or laws and regulations provide otherwise, we will anonymize and de-identify this type of personal information.
(1) Principle
If you are approved for our services, your account will be governed by TalkLingo's respective privacy policies. Personal information will only be used by TalkLingo to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
The accessed third-party service is operated by the relevant third party and is subject to the third party's own terms of service and information protection statement (not this "TalkLingo Privacy Policy").
We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we will require them to fulfill relevant confidentiality obligations and take corresponding security measures.
At the same time, we collect and use this analytical information in an aggregated form, so we cannot reasonably manipulate it to identify any specific individual user.
(2) Accessed third-party SDK directory:
The following personal information is stored and used until the user cancels membership or reaches the term of the entrusted agreement.
| Third-party SDK name | Purpose of use | Types of user personal information obtained | Privacy Policy Link |
|---|---|---|---|
| Google OAuth | Identity verification during registration and login | Mac, Android ID, Conversation Account, service log information | https://policies.google.com/privacy |
| Easemob | To enable real-time communication and message exchange between users | a. Information related to your device: your random device ID, hardware type, device model, and system type. b. Information related to your network status: your device network type. c. Information related to your interaction with our products: The user ID of the sender and recipient, App ID (application package name), login time, and SDK version. d. Your chat information: We provide communication cloud services and related supporting services for enterprise customers. If you use this function as an end user of an enterprise customer or use our Demo in the name of an individual user, to provide the communication business function, we will collect, transmit, and store the text communication information and audio and video stream information generated during your use of the service, which may include your personal information (such as texts, pictures, audios, videos, your images, sounds, portraits, and the content of your communications) provided to us and/or the individuals you interact with. e. When you use location information: your GPS location information, and latitude and longitude will be collected. | https://www.easemob.com/protocol/en |
| Agora | To enable real-time communication and message exchange between users | Device-related information (device type, model, CPU details, battery level, operating system version); network information (dynamic IP address, network type/status); interaction data (sender and receiver user IDs, user attributes, channel information, usage duration), storage permissions, device sensor information, service log data, and SD card data. | https://www.agora.io/en/privacy-policy/ |
| Used for registration authentication | mac,android ID,conversationAccount, Service log information | https://www.facebook.com/privacy/policy/ | |
| Google Analytic | Used for data statistics, improving application stability, and reducing application crashes | mac,android ID, Device brand, model, software version, application installation list information, device connection WiFi and base station information, SDK host application package name, version number, service log information | https://policies.google.com/technologies/partner-sites |
| Google Crashlytics | Used for collecting product crash data analysis | Phone model, phone brand, operating system version, internal operating system version number, manufacturer's system version, CPU properties, CPU architecture type, device root status, disk space occupation size, remaining memory space, sdcard space occupation size, memory space occupation size, network type, currently running process name and PID of the application, wifi status, idfv, jailbreak status, region code. | https://policies.google.com/technologies/partner-sites |
| ThinkingData | For data statistics | imei, imsi, mac, android ID, operator, device brand, model, software version, application installation list information, device connection wifi and base station information, sdk host application package name, version number, service log information, sensor | https://docs.thinkingdata.jp/ta-manual/latest/user_guide/privacy_policy.html |
| Apple Push Notification Service (APNs) | User push system notifications, event information, and important service reminders | imei, imsi, mac, android ID, operator, device brand, model, software version, application installation list information, device connection wifi and base station information, sdk host application package name, version number, service log information, sensor (gyroscope sensor, acceleration sensor), device IP | https://www.apple.com/legal/privacy/ |
| Singular | Used for advertising attribution statistics | imei, imsi, mac, android ID, operator, device brand, model, software version, application installation list information, device connection wifi and base station information, sdk host application package name, version number, service log information, sensor (gyroscope sensor, acceleration sensor), device IP | https://www.singular.net/privacy-policy/ |
Children under 12 are not allowed to use TalkLingo. If you are based in the European Economic Area (EEA), you may only use TalkLingo if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of TalkLingo has been provided to us. If you are a parent and you learn that your child is using TalkLingo and you don’t want them to, please contact(support@talklingo.awsapps.com).
We suggest that any minors participating in online activities should obtain the consent of their parents or other guardians (hereinafter referred to as "guardians") in advance. We will protect the relevant information of minors in accordance with the relevant national laws and regulations.
TalkLingo is an international team located in Singapore. We are firmly committed to protecting users' personal information under national data protection standards. If you have any questions or concerns about our privacy policy or data processing, please contact us.
Company Name: REDLAND PTE. LTD.
Company Address: 1 North Bridge Road #11-02 High Street Centre Singapore 179094
Contact email: support@talklingo.awsapps.com
Publication date:
2024.10.11
We reserve the right to modify this data privacy policy at any time and may revise this policy in due course.
If you do not agree with the revised privacy policy, you have the right to and should stop using TalkLingo services immediately. If you continue to use TalkLingo's services, it is deemed that you have accepted the modifications made by TalkLingo to the relevant terms of this policy.